My Account

My Order

Buyer Platform

Tracking Services

We are committed to provide you the best tracking service for all kinds of your cross-border packages. With the accurate and in time logistics information, you will enjoy the best experience from the most convenience service provided by us.

What is 3-D Secure ?

What is 3-D Secure?

    • 3-D Secure is an XML based protocol designed to be an additional security layer for online credit and debit card transaction with the intention of improving the security of Internet payments.
    • When the cardholder makes a purchase with a participating merchant, a pop-up appears demanding that the cardholder activate the card by entering a password and personal information.
  • If 3-D Secure is required, you will be directed to page of bank to fill in personal information during payment.
  • Please follow instruction there to complete 3-D secure activation in order to pay for your order.

Which payment methods can I use on Topsell ?

On our website you can use the following payment methods:

Visa, MasterCard, Maestro, Discover card and much more.

How can I pay with my credit card or debit card ?

On our website you can pay with Visa credit cards, MasterCard, Maestro  cards, and American Express.

Please follow the steps below:
–    If you linked your card to your account
1. Choose the payment method
2. Click Confirm and Pay​

How can I pay through Paypal ?

Topsell supports PAYPAL as payment methods for orders to below countries currently:

United States, United Kingdom, Spain, Portugal, French, Italy, Germany, Israel, Netherland, Poland, Norway, Sweden, Saudi Arabia, United Arab Emiratesd and more.

How can I pay in my local currency ?

All product prices and shipping costs on Topsell are quoted in US Dollars (US $).
However, the British Pounds (GBP£), Euro (EUR €), Russian Ruble (RUB руб.), Canadian Dollar (C $), Australian Dollar (AU $), Japanese Yen (¥) and Swedish Krona are also accepted when you pay by credit/debit card.Also allow multi currency.
When you pay by credit card, your transaction automatically gets converted into the following currency US Dollar ($).
If your bank converts the transaction, usually a conversion fee is charged. Please consult your bank for more details.

How do I find my account ?

You can visit: https://topsell.icu/my-account/ to find account.

I have not received my order. What can I do ?

If you haven’t received your order, please try the below methods to solve the problem:
Method 1. You can track your order with the tracking number given by the seller:
Go to My Orders > Locate the order > and Click Track Order.
If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click Contact Seller on order list page.
Method 2. Contact the seller for more information. If that doesn’t work, you can always apply for a refund by opening a ticket. Make sure you do this before your Buyer Protection has ended.
Method 3: If you didn’t receive your order and your Buyer Protection is about to end, please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.

The product I received does not match the description. What can I do ?

If you are not satisfied with the product you received, contact your seller to agree on a solution.
To contact the seller, click Contact Seller to send them a message.
If that doesn’t help, you can apply for a refund by opening a Ticket. Please make sure you do this before your Buyer Protection has ended.
Step 1: Sign into My Orders and locate your order
Step 2: Click Open Ticket
Step 3: Fill in your refund request and click Send.
The Customer Service Team is here.

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